Accelerate Operational Efficiency withAI-Powered Source-to-Pay Automation
Cut delays, shrink overhead, and boost throughput — without adding headcount
🔍 Common Sources of Operational Inefficiency
🚀 How ODS Helps ServiceNow Customers Improve Operational Efficiency with Source-To-Pay
Streamlining procurement processes enhances productivity and reduces costs.
Here are some of the challenge areas we often see:
- Manual Processes
Reliance on spreadsheets and paper-based systems increases errors and processing times. - Siloed Communication
Poor interdepartmental communication leads to duplicated efforts and misaligned objectives. - Lack of Automation
The absence of automated workflows hampers efficiency and scalability. - Inefficient Supplier Onboarding
Cumbersome onboarding processes delay procurement cycles and strain resources. - Inadequate Training
Insufficient user training on procurement systems leads to underutilization and process bottlenecks.
ODS streamlines procurement processes with ServiceNow Source-to-Pay workflows. Automating processes and enhancing visibility reduces reliance on manual interventions, minimizes errors, and accelerates transaction times. By breaking down information silos, ODS fosters better collaboration across departments and supports automated workflows, enhancing overall productivity and scalability of procurement operations.
📘 Real-World Success Stories
1. Automating Tail Spend Management
Challenge: A global tech firm faced thousands of low-value purchases per quarter that overwhelmed procurement resources.
Solution: ODS configured ServiceNow workflows to auto-approve standard items from pre-vetted catalogs with built-in policy thresholds.
Results:
- Achieved 8% cost savings on tail spend.
- Increased procurement policy compliance by 20% without additional oversight.
2. Optimizing Financials with 3-Way Match & Error Detection
Challenge: A regional university suffered from overpayments and terms reconciliation caused by manual invoice matching.
Solution: ODS implemented AI-enhanced 3-way matching in ServiceNow with automated error detection and exception routing.
Results:
- Achieved 90%+ touchless invoice approval process.
- Reduced fraud and processing errors by 14%.
3. Capturing Value from Missed Discounts & Rebates
Challenge: A public sector agency missed rebate windows and incurred late fees due to inconsistent tracking of contract incentives.
Solution: ODS activated a ServiceNow incentive tracker that aligned contract terms with invoice workflows and alerting thresholds.
Results:
- Recovered up to 20% in unclaimed supplier discounts.
- Reduced late penalties and overpayments by 30%.
📊 Key KPIs for Operational Efficiency
- 40–50% faster requisition and PO approvals
- 70%+ touchless invoice processing
- 25–35% shorter invoice-to-payment timelines
- 20–30% more transactions processed per procurement FTE
- 30–40% fewer invoice errors and manual interventions
- 20% average increase in compliance with procurement policies