Leverage OOTB functionality to assign the cost of IT to the consumers of IT. This approach provides clear visibility into where IT funds are spent, enabling CFOs and CIOs to explain and justify IT expenditures to stakeholders. By making costs transparent, there's enhanced accountability and financial clarity, ensuring that every dollar spent on IT is accounted for and rationalized.
Automate IT billing workflows with ServiceNow and eliminate the manual effort and errors typically associated with traditional billing processes. By streamlining billing, companies can achieve accurate and timely invoicing, reducing administrative overhead, and freeing up resources to focus on more strategic tasks, leading to greater efficiency and reliability in financial operations.
Teams maintain a comprehensive, connected IT financial lifecycle that enables accurate allocation of IT costs to departments or business units, supporting a variety of billing/chargeback requirements. This results in greater confidence in the financial management process making it more adaptable to the organization’s needs. As a result, IT leadership can defend current and future IT budgets.
Implementing S2P Billing ensures accurate and transparent cost tracking and fosters accountability.
Departments gain visibility into expenditures, enabling informed decisions and cost optimization.
The traditional route has been to import costs from an ERP system and then have a team of smart people reverse-engineer the assignment of those costs to consumers. This is like sending a group of people to a buffet and then trying to figure out what they consumed as they leave the restaurant.
Doesn’t that seem backward? That’s because it is.
Now consider a more structured way: hand them a menu with prices and let them buy whatever they want – with the written understanding that they’ll pay those prices after getting whatever they ordered. That’s what Source-to-Pay can do for you; by connecting Source-to-Pay financials with Service Management and Asset Management, you’ll have a defensible IT Billing process.
The best part? If ODS implements your Source-to-Pay solution, 90% of it is already pre-built.
Automated cost allocation ensures accurate tracking of resource usage, making departments accountable for their expenditures and promoting responsible consumption.
Detailed visibility into IT spending allows departments to understand their usage patterns, make informed decisions, and optimize resource utilization, leading to significant cost savings.
Centralized data and automated workflows reduce manual effort, minimize errors, and streamline compliance, enhancing overall operational efficiency and simplifying financial management.
By collecting consumer information before items are acquired, costs can be allocated to departments or business units - not based on usage - but by a pre-authorized agreement - ensuring precise and consistent tracking of expenses.
Consolidates all relevant billing and chargeback information into a unified platform, providing comprehensive visibility and easy access for audit and reporting purposes.
Offers real-time insights into future costs, enabling departments to monitor their past, present and future spend so THEY can analyze trends, and make data-driven decisions.
An Atlantic Coast Conference (ACC) University faced significant challenges in managing its IT Billing processes. The university relied on a labor-intensive and error-prone manual system, which included the use of SharePoint and spreadsheets for tracking inventory and creating IT invoices. Additionally, the university encountered difficulties in obtaining, cataloging, and demonstrating approvals from diverse consumer groups, who utilized various methods such as DocuSign, faxes, and emails for approvals. Finance further added complexity by requiring approved documents to be attached to each journal entry.
The school embarked on a mission to transform its IT Billing processes with the following objectives:
In collaboration, the university implemented a comprehensive solution leveraging ServiceNow’s best practices for a Common Service Data Model (CSDM). Key components of the solution included:
The transformation of their IT Billing processes yielded significant and tangible results:
The transformation of their billing processes in ServiceNow was a remarkable success story. By addressing the challenges of manual processes, lack of transparency, and compliance complexities, they achieved a more efficient, faster, and cost-effective system. The substantial cost savings from the elimination of DocuSign licensing costs underscore the financial benefits of the implemented solution. Moreover, the enhanced user experience and improved perception of ServiceNow as a strategic asset signify the broader positive impact of this transformation initiative. This ACC university is now better equipped to meet the demands of a modern IT environment while maintaining fiscal responsibility and operational excellence.
We understand the challenges of managing Finance and Supply-Chain workflows. The complexities can be overwhelming, and the stakes are high. You need a partner who not only comprehends these difficulties but also cares about your success. At Outcome Driven Solutions, we are committed to working alongside you every step of the way, ensuring you have the support and guidance needed to navigate these challenges effectively.
With years of experience and a proven track record in ServiceNow implementations, Outcome Driven Solutions stands as a leader in the industry. Our team of seasoned consultants has successfully transformed the operations of numerous organizations, delivering measurable improvements in efficiency, visibility, and cost savings. Our expertise in ServiceNow solutions ensures that we provide you with strategies that are not only innovative but also tailored to your specific needs.
We understand that partnering with a new service provider can be daunting, and you may have concerns about the value and impact of our ServiceNow solutions. To address these concerns, we’ve compiled answers to the most common questions potential customers ask, such as how our solutions deliver tangible benefits, improve operational efficiency, and support strategic decision-making within your organization. Explore our FAQs to learn more about the outcomes you can expect when working with us.
We understand that any new implementation can be a concern, but our projects are designed to integrate seamlessly with your existing systems. Our experienced team ensures a smooth transition with minimal disruption to your daily operations. We use a structured implementation process that includes thorough planning, clear communication, and comprehensive training, so your team is fully prepared and any potential downtime is minimized.
Our ServiceNow solutions are designed to deliver rapid results. We’ll work closely with you to set realistic timelines and milestones, ensuring you see tangible improvements as soon as possible. While some benefits, such as improved visibility and reduced manual effort, can be seen almost immediately after implementation, others, like cost savings and operational efficiency, become more apparent within a few weeks to months.
Absolutely. ODS solutions are highly scalable and adaptable to your business needs. Whether you’re a small organization or a large enterprise, our solutions can grow with you. We design our systems to be flexible, allowing you to add new features and functionalities as your business expands, ensuring continuous support and optimization at every stage of your growth.
Data security is our top priority. We implement robust security measures, including encryption, access controls, and regular security audits, to ensure that your data is protected from unauthorized access and breaches. You can trust that your sensitive information is in safe hands.
One of the key advantages of the ServiceNow platform is how easily it can integrate with your existing IT infrastructure. We conduct a thorough assessment of your current systems and develop an integration plan that ensures compatibility and smooth operation. Our team of experts handles the technical complexities, allowing you to continue using your preferred tools and systems while benefiting from our enhanced functionalities.
We provide comprehensive training programs tailored to your team’s specific needs. Our training includes detailed user guides, hands-on workshops, and ongoing support to ensure that your team is fully equipped to utilize our solutions effectively. Our goal is to empower your employees with the knowledge and skills they need to maximize the benefits of our ServiceNow solutions.
We believe in transparency and honesty. Our pricing is straightforward, and we provide a detailed breakdown of costs upfront. There are no hidden fees, and we ensure you understand the full scope of your investment before proceeding. Our goal is to fit your budget, business needs, and objectives.
Absolutely. ODS solutions are highly scalable and adaptable to your business needs. Whether you’re a small organization or a large enterprise, our solutions can grow with you. We design our systems to be flexible, allowing you to add new features and functionalities as your business expands, ensuring continuous support and optimization at every stage of your growth.
Our ServiceNow solutions streamline your processes by automating repetitive tasks, enhancing data visibility, and providing real-time analytics. This reduces manual effort, minimizes errors, and enables better decision-making. The result is increased productivity, faster turnaround times, and a more efficient operation overall, allowing your team to focus on strategic initiatives rather than routine administrative tasks.
Before implementation, we conduct a thorough analysis of your specific challenges and objectives. Our team then designs a tailored solution to addresses your requirements and (over) communicate during the implementation to ensure we’re staying aligned with your business goals. We also provide regular stand up, status, and strategic alignment meetings on a scheduled that works best for your team. Our goal is to ensure our solution continues to exceed your evolving requirements.
