What do others say about us?
- We accelerated 80% of our procurement workflows without adding infrastructure
As the team responsible for managing enterprise systems, we value stability as much as innovation. ODS delivered both. Their AI-driven extensions to ServiceNow gave us new automation capabilities—like guided buying, request-to-delivery tracking, and self-service procurement.
-Director of IT Business Systems
- We uncovered 2X the implementation cost in 4 months and identified another $3.2M in recoverable spend
ODS helped us optimize rebate tracking, recover off-contract spend, and automate invoice workflows through ServiceNow. The solution was implemented quickly and seamlessly, with a clear line of sight to savings. Within the first 120 days, the investment paid for itself—and then some.
-VP of Finance,
- We reduced sourcing cycle times by 42% and increased compliance by 28% in 6 months
Partnering with Outcome Driven Solutions eliminated manual efforts and streamlined our sourcing processes. Their implementation helped us centralize supplier data, automate approvals, and reduce off-contract purchases, resulting in faster decisions and improved procurement KPIs.
-Director of Procurement Operations
What makes our S2P implementations different? We focus on measurable outcomes:
Many organizations struggle with fragmented procurement processes and limited visibility, resulting in missed savings opportunities and inefficiencies. Outcome Driven Solutions (ODS) leverages ServiceNow Source-to-Pay with AI-driven analytics and automated workflows to streamline sourcing, enhance supplier collaboration, and drive measurable cost reductions.
Some of the Spend Optimization KPIs we’ll help you track with ServiceNow Source-to-Pay:
1. Sourcing Optimization
What it Measures: The percentage reduction in procurement costs achieved through strategic sourcing, negotiations, and demand management.
2. Spend Under Management (SUM)
What it Measures: The proportion of total organizational spend actively managed through formal procurement processes.
3. Maverick Spend
What it Measures: The percentage of purchases made outside of approved processes or contracts, often resulting in higher costs or compliance issues.
4. Purchase Price Variance (PPV)
What it Measures: The difference between expected (or should-cost) pricing and the actual prices paid for goods and services.
5. Total Cost of Ownership (TCO)
What it Measures: The full lifecycle cost of acquiring, operating, maintaining, and retiring a product or service.
Procurement teams often encounter delays and inefficiencies due to manual approvals, disconnected systems, and limited visibility. ServiceNow, in collaboration with ODS, addresses these challenges by automating workflows, integrating procurement operations, and delivering real-time insights that accelerate processes and improve productivity.
Some of the Procurement Efficiency KPIs we’ll help you track with ServiceNow Source-to-Pay:
1. Supplier Onboarding Time
What it Measures: The calendar days and internal effort hours required to move a supplier from initial invite to approved/active status.
2. Sourcing Cycle Time
What it Measures: The number of days from validated sourcing request to final supplier award and contract readiness.
3. Sourcing Governance Compliance Rate
What it Measures: The percentage of sourcing events that meet all required approvals, ESG checks, and documentation policies before award.
4. eSourcing Automation Coverage
What it Measures: The percentage of sourcing events fully executed through eSourcing tools instead of offline spreadsheets or email.
5. Internal Stakeholder Satisfaction
What it Measures: The average satisfaction score of internal business partners with the speed, clarity, and support of the procurement process.
Organizations often struggle to identify and act on supplier risks until disruptions occur, leading to costly delays and compliance gaps. ODS and ServiceNow provide real-time risk intelligence, automated monitoring, and integrated workflows to proactively mitigate financial, operational, and regulatory risks across the supplier base.
Some of the Supplier Risk KPIs we’ll help you track with ServiceNow Source-to-Pay:
1. Supplier Delivery Performance
What it Measures: A combined indicator of on-time delivery and lead-time consistency, reflecting supplier reliability and predictability.
2. Contract Compliance Rate
What it Measures: The percentage of transactions that comply with the terms, pricing, and SLAs outlined in the supplier contract.
3. Onboarding Due Diligence Completion Rate
What it Measures: The percentage of new suppliers that complete all required compliance checks before approval (e.g., OFAC, insurance, ESG).
4. Ongoing Supplier Risk Index
What it Measures: A composite score reflecting financial, ESG, geographic, and performance-based risk — updated continuously.
5. Resilience Readiness Index
What it Measures: The percentage of strategic suppliers and categories with documented backup plans, qualified alternates, and tested pivot options.