Talk to an Expert
Proven Outcomes

The Leakage We've Found.
The Value We've Recovered.

Every stat on this site traces back to a real engagement or a named source — never a generic industry average. This page puts the evidence in one place: by client outcome, and by what each ServiceNow module delivers once it's fully activated.

47Savings Levers
25+Years S2P Expertise
8–10xTypical ROI
Real Engagements, Real Numbers

Not modeled projections. Recovered dollars, from named situations.

$15–20M
Annual Leakage Eliminated

A Southwest healthcare provider operating on 2–3% margins couldn't absorb invoice errors, contract price drift, or unclaimed rebates. Sequencing AP automation, AI validation, and contract enforcement in the right order eliminated $15–20M in annual leakage — proof that AP is a margin-protection control, not a back-office function.

Read the case →
$1.3M
Vendor Payment Fraud, Caught Upstream

A Louisiana state agency lost $1.3M to vendor payment fraud — diverted through a routine-looking vendor update that no one was validating. The lesson for every CFO: payment integrity has to sit upstream of the payment file, not downstream of it.

Read the lesson →
40%
Transportation Cost Reduction

A national freight and logistics provider consolidated shipments across a fragmented supplier base — cutting transportation expenses 40% within six months while simultaneously improving speed-to-market for the client.

Read the case →
By The Numbers

What each module delivers once it's fully activated.

Ranges reflect what standard implementations leave on the table versus what ODS configurations recover once every lever is turned on.

APO
Accounts Payable Optimization
  • 90%+ overcharge detection rate
  • 50–60% touchless processing
  • 80%+ SLA credit capture (vs. <20% industry avg.)
  • 1.5–2.0% of addressable spend recovered annually
SPO
Sourcing & Procurement Optimization
  • 85–95% of purchases validated against contract terms pre-PO
  • 50–65% reduction in maverick spend
  • 70–80% of eligible rebate thresholds captured
  • 1.0–1.5% of addressable spend recovered
SLO
Supplier Lifecycle Optimization
  • 70–80% of supplier risk signals flagged 30+ days early
  • 80–90% of eligible SLA credits captured
  • 60–70% reduction in unfavorable auto-renewals
  • 2–3x improvement in supplier performance compliance
Financial Operations
Finance Case Management
  • 40–50% reduction in case resolution time
  • 3x improvement in first-contact resolution
  • 50–60% inquiry deflection via self-service
  • 75%+ reduction in cross-team handoffs
The Framework Behind The Numbers

None of this is guesswork.
It's 47 levers, scored against your environment.

Every figure above ladders up to the same underlying framework: 47 Source-to-Pay savings levers across APO, SPO, and SLO — the same levers a Diagnostic Roadmap scores against your specific environment. Contract Portfolio Management adds a fourth lens on top: the average organization loses 9% of the value in every contract it signs when nothing tiers and monitors it (World Commerce & Contracting).

25+ years of Source-to-Pay field experience is what separates a lever that's theoretically available on the platform from one that's actually activated in your instance.

Model Your Own Numbers

Contract Leakage Recovery Estimator

Enter your own spend, invoice, and contract volume to get an instant ROI, payback period, and 3-year savings projection — modeled for your environment, not a generic benchmark.

Try the Estimator →
See It In Your Environment

These are our clients' numbers. What are yours?

A Source-to-Pay Diagnostic Roadmap scores all 47 levers against your actual environment — quantified, prioritized, and ready to present to your leadership team.

Start Your Diagnostic Roadmap →
↑