Most AP departments operate as cleanup crews. Invoices arrive via email, portal, EDI, and paper. Some have PO numbers, some don’t. Some are duplicates with slightly different invoice numbers. Some reference contracts that procurement negotiated but AP can’t access.
The typical sequence: AP receives 400 invoices per day. Staff manually logs each one into a tracking spreadsheet. They search three systems to find the matching PO. They email the requester to confirm receipt. They compare invoice line items to PO line items in separate screens. They flag exceptions—wrong price, wrong quantity, no PO—and route them to… someone. Maybe procurement. Maybe the requester. Then they wait.
This isn’t an AP competency problem. It’s a systems problem. When invoice intake is decentralized and matching is manual, AP becomes a bottleneck instead of a control point.
Invoice Intake & 3-Way Match Automation transforms AP from transaction processing to exception management.
| Metric | Before (Manual) | After (Automated Foundation) |
|---|---|---|
| Invoices requiring manual PO lookup | 70-80% | 0% |
| Average touches per invoice | 2.5-3.0 | 1.0-1.5 |
| Invoice cycle time (receipt to approval) | 12-18 days | 5-8 days |
| Exception resolution time | 14-21 days | 5-7 days |
| Duplicate payment rate | 0.8-1.2% | <0.1% |
Percentage of invoices that process from receipt to payment approval without human intervention. Target: 60-70% in first 90 days, 75-80% after optimization.
Average number of times a person opens, reviews, or acts on an invoice. Target: 1.5 touches or fewer (down from 2.5-3.0 baseline).
Days from invoice receipt to payment approval (not payment execution). Target: 5-8 days for matched invoices, down from 12-18 day baseline.
Percentage of suspected duplicates caught before payment. Target: >95% detection rate with <2% false positive rate.
Percentage of exceptions unresolved after 10 days. Target: <15% (down from 40-60% baseline). This measures whether exception routing is actually accelerating resolution.
Fully loaded cost to process one invoice (AP labor, system cost, overhead). Target: $8-12 per invoice, down from $15-25 baseline. Note: Cost per invoice may not drop immediately if you don't reduce headcount, but workload capacity increases.
We’ll review your current invoice volume, cycle time, and touches-per-invoice to baseline where you are today. Then we’ll model Phase 1A impact: touchless rate improvement, cycle time reduction, duplicate payment prevention, and capacity gained. You’ll leave with a one-page estimate of what Invoice Intake & 3-Way Match Automation will deliver for your organization.