Outcome Driven Solutions

Request Operations

Streamline request to delivery processes,
lower costs, and reduce maverick spend

Request Operations oversees the acquisition of goods and services, guiding the process from initial request to final delivery. This involves receiving and reviewing user requests, verifying current prices, communicating expected lead times, generating purchase requests, routing them for approval, and integrating with other systems to minimize manual errors. Request Operations also tracks order statuses and keeps stakeholders informed through a self-service portal. By automating and streamlining these processes, organizations can enhance operational efficiency, lower costs, and reduce overhead.

ServiceNow offers a suite of tools that can automate processes such as:

  • Procurement Case Management: Automates the handling of procurement requests, enabling efficient resolution and tracking.

  • Shopping Hub: Provides a centralized portal for employees to request goods and services, simplifying the purchasing process.

  • Reporting and Analytics: Delivers real-time insights into request activities, aiding in informed decision-making and process optimization.

ServiceNow elevates Request Operations productivity and visibility by integrating disparate systems, automating workflows, and providing real-time insights across the procurement lifecycle. This seamless connectivity ensures that all procurement activities align with organizational goals, enabling better decision-making and enhanced collaboration.
We recommend ServiceNow because it’s a ‘Platform First’ solution. While there are dedicated solutions that may have another feature or two, those features are overshadowed when integrated into a request-to-retirement lifecycle. The benefits of using ServiceNow for connectivity, visibility, and productivity allow us to track KPIs and deliver a more substantial ROI than other solutions.

With over 20 years of experience in procurement, logistics, and supply chain management, ODS is uniquely positioned to help organizations maximize their investment in Request Operations. Our wisdom and experience enable us to design and deliver solutions that align seamlessly with your business objectives, ensuring that cost-optimization opportunities are identified and fully leveraged.

Some added outcomes delivered ODS:

Lower Processing Costs by
25-40%
Accelerate Delivery Times by
40-50%
Streamlined Request-to-Delivery
ODS can help you transform your request-to-delivery process into a seamless experience through automated workflows, which minimizes the need for manual intervention and speeds up delivery times. By enhancing transparency, your employees can easily track their requests and orders through user-friendly self-service portals and mobile devices, fostering a sense of trust and reliability in the process. Implementing standardization for products and services simplifies vendor management and alleviates common inventory issues, leading to streamlined operations. With instant access to crucial information at their fingertips, your organization has command of the process, driving your teams toward improved efficiencies and effectiveness in its operations.
Realize savings
of 5% to 16%
Enhanced Spend Under Management
Spend Under Management refers to the proportion of an organization’s total expenditure that is actively overseen by the procurement function in accordance with company principles. A recent survey shows that over 20% of corporate spend is not managed by the Procurement team. Reasons for this include fragmented systems, clunky workflows, and slow (often manual) communications. ODS extends ServiceNow capabilities to ensure procurement policy compliance, enhance spending patterns visibility, and strengthen supplier relationships. By increasing SUM, organizations can mitigate unauthorized or ‘maverick’ spending, leading to better pricing, more favorable contract terms, and overall cost savings.
 

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We are so happy we picked ODS as our partner. Their Procurement and Sourcing experience allowed us to understand the downstream effects of our decisions and corralled a lot of people to get on board.

They also brought their own SPO configurations that allowed us to accelerate delivery times by 40% and cut processing costs across the board by 30%!

William D, Healthcare Procurement Manager

TESTIMONIALS

What Clients Say About Us

  • 200% Return on Investment
Disconnected visibility prevented us from taking advantage of volume purchase opportunities. Our team was also wasting 20% of their time on unfunded requests. On top of that, we were paying maintenance on expired infrastructure. We identified savings in the first 12 months that provided us with over 200% Return on Investment!
  • Reduced Efforts by 80%
We no longer blindly overspend our budgets because we have current information at our fingertips; we know what was approved, what has been committed, and our actual spend. After having the solution in place, our tracking efforts have been reduced by over 80%. In total, we've recovered the equivalent of 3 FTEs.
  • Doubled Team Productivity
We have a self-service portal so our consumers can view current status on-demand and make requests with real-time updates.
The level of trust between IT and the rest of the University increased overnight. Doubling the productivity of our teams while making our consumers happier made this a no-brainer.

How can we help?

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