Outcome Driven Solutions

ServiceNow Source-to-Pay

Effective cost management is crucial for every successful business. It ensures resources are utilized wisely, budgets are adhered to, and financial goals are achieved. One of the biggest challenges for running IT like a business has been assigning the cost of IT to the consumers of IT.Add Your Heading Text Here

For years, the standard approach has been IT chargeback—a method where costs are accumulated after they are incurred and then allocated to various departments. While this approach might seem straightforward, it has significant challenges. The chargeback process is inherently complex and can require substantial manual effort. In addition, chargeback allocations can be difficult to defend, which leads to disputes that erode trust in the chargeback process.

Enter Source-to-Pay Billing (S2P Billing)

ServiceNow’s Source-to-Pay facilitates a straightforward billing solution that gives departments enhanced visibility into their costs, enabling them to proactively manage IT services and make informed decisions about their usage.

By utilizing department structure and linking billing to assets, services, and applications already managed in the ServiceNow platform, Source-to-Pay Billing ensures that 90% of billing information is complete before the billing process begins.

S2P Billing provides a streamlined, modernized, and defensible approach to IT cost assignment. It ensures that charges are accurate and that customers have the opportunity to review and approve them before being billed.

🚀 Why S2P Billing is Better:

      1. Proactive Cost Assignment: Unlike traditional chargeback, which charges for costs after the fact, S2P Billing is proactive; Consumers of IT services are shown and approve their charges upfront, eliminating uncertainty. This up-front agreement avoids disputes and provides an opportunity to manage consumption, reduce waste, and foster greater trust across departments.

      1. Automation and Efficiency: Traditional usage-based chargeback allocations are incredibly complex, with the need to calculate percentages of each service’s cost for each department based on various methods. S2P Billing automates this process by reading usage directly from the CMDB. This automation eliminates errors and manual efforts, accelerating the billing cycle and freeing resources to focus on higher-value activities that drive business growth.

      1. Customer Billing Portal: A link through ServiceNow’s® Source-to-Pay Employee Center takes your customers to a web portal where they can view and approve pre-bills for current charges. The portal tracks approvals with an auditable date/time-stamped record. The billing portal also allows customers to view a history of prior bills and charges.

      1. Scalability and Flexibility: As businesses evolve, so do their financial needs. Because Source-to-Pay is a native ServiceNow module, workflows are scalable, allowing you to process hundreds or thousands of bills with the same low effort. Flexible price models, including a formula-driven price model, address nearly every possible billing scenario. Recurring bills run monthly, quarterly, annually, or a combination of all three. The billing process can run on autopilot, expand with your organization, and align with your strategic objectives.

    In Summary:

    S2P Billing represents a significant evolution in proactively managing costs and enhancing financial transparency. It also enables teams to operate more efficiently and make smarter, more informed decisions. 

    Why the Right Partner Makes All the Difference

    While the technology is robust, success hinges on effectively implementing it. To truly maximize the benefits of ServiceNow’s S2P Billing solution, you need a partner who understands the platform and the complex dynamics of finance and supply-chain management. That’s where Outcome Driven Solutions (ODS) comes in.

     

    With 25 years of hands-on experience in finance and supply-chain management, coupled with a decade of deep expertise in the ServiceNow ecosystem, ODS has consistently taken on and solved some of the most strategic challenges faced by organizations like yours. They bring a unique blend of practical knowledge and cutting-edge technology skills to ensure your implementation is successful and transformational.

    The Latest News

    Why Choose Us?

    We understand the challenges of managing IT financial workflows. The complexities can be overwhelming, and the stakes are high. You need a partner who not only comprehends these difficulties but also cares about your success. At Outcome Driven Solutions, we are committed to working alongside you every step of the way, ensuring you have the support and guidance needed to navigate these challenges effectively.

    With years of experience and a proven track record in ServiceNow implementations, Outcome Driven Solutions stands as a leader in the industry. Our team of seasoned consultants has successfully transformed the operations of numerous organizations, delivering measurable improvements in efficiency, visibility, and cost savings. Our expertise in ServiceNow solutions ensures that we provide you with strategies that are not only innovative but also tailored to your specific needs.

    Schedule a Call Now!
    FAQs

    We understand that partnering with a new service provider can be daunting, and you may have concerns about the value and impact of our ServiceNow solutions. To address these concerns, we’ve compiled answers to the most common questions potential customers ask, such as how our solutions deliver tangible benefits, improve operational efficiency, and support strategic decision-making within your organization. Explore our FAQs to learn more about the outcomes you can expect when working with us.

    We understand that any new implementation can be a concern, but our projects are designed to integrate seamlessly with your existing systems. Our experienced team ensures a smooth transition with minimal disruption to your daily operations. We use a structured implementation process that includes thorough planning, clear communication, and comprehensive training, so your team is fully prepared and any potential downtime is minimized.

    Our ServiceNow solutions are designed to deliver rapid results. We’ll work closely with you to set realistic timelines and milestones, ensuring you see tangible improvements as soon as possible.  While some benefits, such as improved visibility and reduced manual effort, can be seen almost immediately after implementation, others, like cost savings and operational efficiency, become more apparent within a few weeks to months. 

    Absolutely. ODS solutions are highly scalable and adaptable to your business needs. Whether you’re a small organization or a large enterprise, our solutions can grow with you. We design our systems to be flexible, allowing you to add new features and functionalities as your business expands, ensuring continuous support and optimization at every stage of your growth.

    Data security is our top priority. We implement robust security measures, including encryption, access controls, and regular security audits, to ensure that your data is protected from unauthorized access and breaches. You can trust that your sensitive information is in safe hands.

    One of the key advantages of the ServiceNow platform is how easily it can integrate with your existing IT infrastructure. We conduct a thorough assessment of your current systems and develop an integration plan that ensures compatibility and smooth operation. Our team of experts handles the technical complexities, allowing you to continue using your preferred tools and systems while benefiting from our enhanced functionalities.

    We provide comprehensive training programs tailored to your team’s specific needs. Our training includes detailed user guides, hands-on workshops, and ongoing support to ensure that your team is fully equipped to utilize our solutions effectively. Our goal is to empower your employees with the knowledge and skills they need to maximize the benefits of our ServiceNow solutions.

    We believe in transparency and honesty. Our pricing is straightforward, and we provide a detailed breakdown of costs upfront. There are no hidden fees, and we ensure you understand the full scope of your investment before proceeding. Our goal is to  fit your budget, business needs, and objectives.

    Absolutely. ODS solutions are highly scalable and adaptable to your business needs. Whether you’re a small organization or a large enterprise, our solutions can grow with you. We design our systems to be flexible, allowing you to add new features and functionalities as your business expands, ensuring continuous support and optimization at every stage of your growth.

    Our ServiceNow solutions streamline your processes by automating repetitive tasks, enhancing data visibility, and providing real-time analytics. This reduces manual effort, minimizes errors, and enables better decision-making. The result is increased productivity, faster turnaround times, and a more efficient operation overall, allowing your team to focus on strategic initiatives rather than routine administrative tasks.

     Before implementation, we conduct a thorough analysis of your specific challenges and objectives. Our team then designs a tailored solution to addresses your requirements and (over) communicate during the implementation to ensure we’re staying aligned with your business goals. We also provide regular stand up, status, and strategic alignment meetings on a scheduled that works best for your team.  Our goal is to ensure our solution continues to exceed your evolving requirements.

    Outcome Driven Solutions FAQ
    Reach out to us

    Contact us or schedule a call.