Outcome Driven Solutions

IT Cost Management

Why ServiceNow Source-to-Pay is the Future of IT Cost Management

Effective IT cost management is crucial for every successful business. It ensures resources are utilized wisely, budgets are adhered to, and financial goals are achieved. One of the biggest challenges for running IT like a business has been assigning the cost of IT to the consumers of IT.  Also known as ‘IT Cost Management’

For years, the standard approach has been IT chargeback—a method where costs are accumulated after they are incurred and then allocated to various departments. While this approach might seem straightforward, it has significant challenges. The chargeback process is inherently complex and can require substantial manual effort. In addition, chargeback allocations can be difficult to defend, which leads to disputes that erode trust in the chargeback process.

Enter Source-to-Pay Billing (S2P Billing)

ServiceNow’s Source-to-Pay facilitates a straightforward billing solution that gives departments enhanced visibility into their costs, enabling them to proactively manage IT services and make informed decisions about their usage.

By utilizing department structure and linking billing to assets, services, and applications already managed in the ServiceNow platform, Source-to-Pay Billing ensures that 90% of billing information is complete before the billing process begins.

S2P Billing provides a streamlined, modernized, and defensible approach to IT cost assignment. It ensures that charges are accurate and that customers have the opportunity to review and approve them before being billed.

Why S2P Billing is Better:

    1. Proactive Cost Assignment: Unlike traditional chargeback, which charges for costs after the fact, S2P Billing is proactive; Consumers of IT services are shown and approve their charges upfront, eliminating uncertainty. This up-front agreement avoids disputes and provides an opportunity to manage consumption, reduce waste, and foster greater trust across departments.

    1. Automation and Efficiency: Traditional usage-based chargeback allocations are incredibly complex, with the need to calculate percentages of each service’s cost for each department based on various methods. S2P Billing automates this process by reading usage directly from the CMDB. This automation eliminates errors and manual efforts, accelerating the billing cycle and freeing resources to focus on higher-value activities that drive business growth.

    1. Customer Billing Portal: A link through ServiceNow’s® Source-to-Pay Employee Center takes your customers to a web portal where they can view and approve pre-bills for current charges. The portal tracks approvals with an auditable date/time-stamped record. The billing portal also allows customers to view a history of prior bills and charges.

    1. Scalability and Flexibility: As businesses evolve, so do their financial needs. Because Source-to-Pay is a native ServiceNow module, workflows are scalable, allowing you to process hundreds or thousands of bills with the same low effort. Flexible price models, including a formula-driven price model, address nearly every possible billing scenario. Recurring bills run monthly, quarterly, annually, or a combination of all three. The billing process can run on autopilot, expand with your organization, and align with your strategic objectives.

In Summary:

S2P Billing represents a significant evolution in proactively managing costs and enhancing financial transparency. It also enables teams to operate more efficiently and make smarter, more informed decisions. 

Why the Right Partner Makes All the Difference

While the technology is robust, success hinges on effectively implementing it. To truly maximize the benefits of ServiceNow’s S2P Billing solution, you need a partner who understands the platform and the complex dynamics of finance and supply-chain management. That’s where Outcome Driven Solutions (ODS) comes in.

 

With 25 years of hands-on experience in finance and supply-chain management, coupled with a decade of deep expertise in the ServiceNow ecosystem, ODS has consistently taken on and solved some of the most strategic challenges faced by organizations like yours. They bring a unique blend of practical knowledge and cutting-edge technology skills to ensure your implementation is successful and transformational.

TESTIMONIALS

What Clients Say About Us

  • 200% Return on Investment
Disconnected visibility prevented us from taking advantage of volume purchase opportunities. Our team was also wasting 20% of their time on unfunded requests. On top of that, we were paying maintenance on retired infrastructure. We identified savings in the first 12 months that provided us with over 200% Return on Investment!
  • Reduced Efforts by 80%
We no longer blindly overspend our budgets because we have current information at our fingertips; we know what was approved, what has been committed, and our actual spend. After having the solution in place, our tracking efforts have been reduced by over 80%. In total, we've recovered the equivalent of 3 FTEs.
  • Doubled Team Productivity
We have a self-service portal so our consumers can view current status on-demand and make requests with real-time updates.
The level of trust between IT and the rest of the University increased overnight. Doubling the productivity of our teams while making our consumers happier made this a no-brainer.

How can we help?

Outcome Driven Solutions (ODS) is your trusted guide  to unlocking tangible value from ServiceNow Source-to-Pay.

Our tailored strategies and enhancements ensure that each phase of your Source-to-Pay journey delivers measurable results.

Please use the form to the right to let us know how we can help.