Procurement Operations Management
Streamline request to delivery processes,lower costs, and reduce maverick spend
Outcome Driven Solutions (ODS) leverages ServiceNow to deliver a seamless procurement experience. From automating request processes to achieving greater spend governance, our solutions empower your team to optimize every step of the procurement lifecycle.
Core ServiceNow Procurement Operations Capabilities
ServiceNow Procurement Case Management streamlines the handling of procurement-related inquiries and requests by providing a unified platform where employees can submit and track their procurement cases. This system enhances transparency and efficiency by automating routine tasks and facilitating seamless collaboration among procurement teams. It also integrates with existing systems to provide end-to-end visibility into procurement processes, enabling better management of service level agreements and overall performance.
ShoppingHub is ServiceNow’s centralized platform that simplifies the procurement of goods and services. It organizes supplier product information in one place, allowing employees to easily shop for approved items. The platform guides users toward preferred suppliers, ensuring compliance with procurement policies and streamlining the purchasing process. By providing a user-friendly interface, ShoppingHub enhances the employee purchasing experience and promotes adherence to organizational procurement standards.
ServiceNow Virtual Agent Assistant utilizes AI-driven chatbots to handle common procurement inquiries and tasks. These virtual agents provide instant responses to employee questions, assist with routine procurement activities, and offer a conversational interface for interacting with procurement systems. By automating responses to frequent queries, Virtual Agent Assistance reduces the workload on procurement teams and accelerates issue resolution, leading to improved efficiency and user satisfaction.
Integrated Supplier Collaboration in ServiceNow facilitates seamless interaction between organizations and their suppliers by integrating suppliers into the procurement value chain. This integration enhances communication, streamlines processes such as onboarding and performance management, and fosters stronger supplier relationships. By providing a unified platform for all supplier-related activities, organizations can improve collaboration, reduce risks, and ensure that suppliers meet compliance and performance standards.
Some added benefits from working with ODS:
Preferred Items Catalog
Touchless Request-to-Delivery
Spend Under Management
Enhanced Spend Visibility
We are so happy we picked ODS as our partner. Their Procurement and Sourcing experience allowed us to understand the downstream effects of our decisions and corralled a lot of people to get on board.
They also brought their own SPO configurations that allowed us to accelerate delivery times by 40% and cut processing costs across the board by 30%!
William D, Healthcare Procurement Manager