Use ServiceNow for resilient and cost-efficient supply chains through AI-driven demand forecasting, dynamic inventory optimization, and real-time insights.

ServiceNow Supply Chain outcomes delivered ODS:

  • Lower carrying costs
  • Reduce excess and obsolete inventory
  • Improve working capital utilization

Leaner Inventory Carrying Costs

AI-driven analytics adjust inventory thresholds and reordering points in real time, minimizing both overstock and stockouts. This approach lowers carrying costs, curbs excess inventory, and optimizes working capital. Ultimately, it helps the organization strike the perfect balance between supply availability and cost-efficiency.

  • Improve forecast accuracy
  • Avoid overbuying or shortages
  • Enable more strategic planning

Smarter Demand Forecasting

By combining historical usage data, external market signals, and AI-driven projections, businesses can precisely anticipate demand. This improved forecast accuracy lowers the risk of overbuying, avoids shortages, and supports more strategic, agile planning. The outcome is a leaner, more competitive supply chain aligned with fluctuating market needs.

  • Increase inventory velocity
  • Improve cash flow and asset use
  • Reduce inventory obsolescence

Faster Inventory Turnover

AI-optimized replenishment models ensure that inventory consistently flows across the supply chain rather than idling in warehouses. This frees up valuable storage space, capital, and accelerates overall inventory turnover. As a result, the business benefits from increased cash flow, reduced obsolescence, and a more agile approach to meeting customer demand.

  • Prevent regional stockouts
  • Reduce overstock across locations
  • Improve warehouse space utilization

Smarter Stock Rebalancing

AI-driven redistribution of inventory across various locations prevents regional stockouts, keeps overstocks in check, and ensures the right items are always in the right place. This yields better warehouse space utilization, improved service levels, and minimized carrying costs. Ultimately, your supply network becomes more responsive and efficient in matching supply with demand.

  • Reduce expedited shipping expenses
  • Improve supply chain responsiveness
  • Prevent emergency PO activity

Fewer Rush Order Expenses

Predictive AI identifies potential spikes in orders, letting the organization plan sourcing and production more proactively rather than resorting to last-minute orders. As a result, expedited shipping costs are reduced, supply chain responsiveness is improved, and emergencies are avoided. This fosters greater budget stability and a smoother flow of goods and materials.

  • Reduce late deliveries
  • Improve customer satisfaction
  • Gain visibility into delivery risk

Through AI’s predictive alerting, organizations detect potential supplier slowdowns or logistics bottlenecks before deliveries are late. This proactive approach prevents disruptions, improves customer satisfaction, and offers clear visibility into delivery risks. Consequently, the business can maintain reliable service commitments and safeguard its reputation.

  • Strengthen supplier leverage
  • Minimize single-source dependency
  • Improve cost and service balance

AI insights help consolidate or expand your supplier network based on coverage needs, contract leverage, and risk considerations. This strategic approach balances cost, service, and risk to optimize overall supply base performance. By unifying your sourcing strategy under data-driven insights, you ensure robust supplier relationships and consistent value delivery.

We found 20% in hidden savings

ODS delivered immediate clarity into our spending habits using ServiceNow's advanced analytics. We quickly uncovered significant savings opportunities previously hidden in our procurement data. These savings directly impacted our profitability.

Prasad K, Chief Procurement Officer