An Atlantic Coast Conference (ACC) University faced significant challenges in managing its IT Billing processes. The university relied on a labor-intensive and error-prone manual system, which included the use of SharePoint and spreadsheets for tracking inventory and creating IT invoices. Additionally, the university encountered difficulties in obtaining, cataloging, and demonstrating approvals from diverse consumer groups, who utilized various methods such as DocuSign, faxes, and emails for approvals. Finance further added complexity by requiring approved documents to be attached to each journal entry.
The school embarked on a mission to transform its IT Billing processes with the following objectives:
In collaboration, the university implemented a comprehensive solution leveraging ServiceNow’s best practices for a Common Service Data Model (CSDM). Key components of the solution included:
The transformation of their IT Billing processes yielded significant and tangible results:
The transformation of their billing processes in ServiceNow was a remarkable success story. By addressing the challenges of manual processes, lack of transparency, and compliance complexities, they achieved a more efficient, faster, and cost-effective system. The substantial cost savings from the elimination of DocuSign licensing costs underscore the financial benefits of the implemented solution. Moreover, the enhanced user experience and improved perception of ServiceNow as a strategic asset signify the broader positive impact of this transformation initiative. This ACC university is now better equipped to meet the demands of a modern IT environment while maintaining fiscal responsibility and operational excellence.
Outcome Driven Solutions (ODS) is your trusted guide on the journey to procurement excellence.
Our tailored strategies and enhancements to ServiceNow solutions ensure that each phase of your transformation delivers measurable results.
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