Unlock Operational InsightsAcross 8 Powerful Metricswith the ODS ROI Dashboard
Drive smarter decision-making with dashboards that reveal savings opportunities, track performance, and predict trends—to streamline your Source-to-Pay operations.
Empower Your Teams with Actionable Insights
Enhanced Efficiency & Cost Control:
Automate and track procurement and supplier activities to reduce manual efforts and minimize delays.
Improved Visibility & Compliance:
Gain real-time insights into IT expenditures, ensure adherence to purchasing policies, and foster transparency.
Predictive Insights & Strategic Decision-Making:
Use advanced analytics to identify trends, mitigate risks, and align procurement strategies with business goals.
The ODS ROI Dashboard ExtendsSource-to-Pay with Real-Time Analytics that Unlocks Millions in Savings
Supply Base Optimization
Supply base optimization is a strategy used to reduce the number of suppliers you work with, especially those who are inactive or limited-use suppliers. This allows organizations to spend more time with fewer suppliers for increased operational efficiency and leverage buying power for hard dollar savings.
Demand Management
Demand management is a methodology used to forecast, plan, and manage the demand for products and services. Demand management policies are used to influence demand such as asset lifecycle policies that include redeployment of used assets.
Contract Optimization
Contract Optimization includes negotiation terms and conditions that enhance the value of supplier relationship. Some terms result in monetary benefits (limits on price escalations, volume rebates, free shipping, etc.) Other terms result in enhanced customer experience (service levels, return policies, etc.)
Shrinkage Management
Shrinkage is a loss of inventory which includes lost, damaged and stolen goods. Asset management processes that track assets from the time of order through to destruction help reduce shrinkage and risk.
Spend Management
Spend Management attempts to minimize purchases that bypass managed purchasing channels. Bypass spend dilutes buying power, has higher acquisition overhead and lacks the favorable terms and conditions negotiated with preferred suppliers.
Category Management
Category Management is a strategic approach to procurement where similar goods and services grouped together and managed collectively. Consolidated volume can be put to completive bid to identify one or more preferred suppliers with favorable pricing.
Inventory Holding Costs
Inventory holding costs include cost of money and lost assets value. Minimizing inventory holding time and managing inventory on a FIFO basis reduces both of these costs.
Request Automation
Request Automation is the “mechanical” overhead to the procurement process. Optimizing the process through automated workflows frees up time for procurement staff to work on value added tasks. A Touchless Order™ process can fully automate request for some products, eliminating all overhead.
Case Study:
How a Manufacturer Saves$1.4 Million Annually withServiceNow's Source-to-Pay
The Challenge
In today’s modern, digitized economy, businesses must distribute, analyze, and interpret transactional data effectively to enable leadership to make real-time, pinpoint adjustments in strategy and operational cadence. Deferred, misunderstood, or improperly shared data can lead to financial losses and customer dissatisfaction. A customer sought a solution to unify geographically dispersed stores, offices, and executive-level divisions under a framework that would allow leadership to interpret and understand opportunities for process improvement, cost savings, and tighter operational control.
Key stakeholders often lacked awareness of how data from other departments could unlock actionable business intelligence, influencing tactical and strategic decision-making within their own areas. Historically, departments focused solely on their financial performance, ignoring how activities in other divisions impacted their bottom line. The customer needed a way to capture, extract, synthesize, and distribute data that was verifiable, precise, and refreshed in real-time, eliminating a silo culture that emphasized narrow accountability over enterprise-wide collaboration.
The Solution
Recognizing the need to connect information with intelligence for quicker, smarter, and more profitable decisions, the customer turned to ServiceNow Source-to-Pay. We leveraged ServiceNow’s capabilities to define, develop, test, implement, and maintain an optimized, scalable solution for the customer’s enterprise. This solution created a universe of accessible, actionable data that increased ROI while accommodating exponential growth.
With a focus on understanding the customer’s needs, challenges, and goals, we leveraged our extensive Procurement and Supply-Chain expertise to provide a right-sized solution fitting the customer’s scale. By combining ServiceNow Source-to-Pay with the platform’s extensible capabilities, we delivered a tailored framework offering unparalleled access and control to designated users. For the first time, customer leaders could record, interpret, and distribute critical transactional data in real-time across the enterprise, maintaining platform best practices and simplifying the process of applying enhancements and upgrades.
Recognizing the need to connect information with intelligence for quicker, smarter, and more profitable decisions, the customer turned to ServiceNow Source-to-Pay. We leveraged ServiceNow’s capabilities to define, develop, test, implement, and maintain an optimized, scalable solution for the customer’s enterprise. This solution created a universe of accessible, actionable data that increased ROI while accommodating exponential growth.
With a focus on understanding the customer’s needs, challenges, and goals, we leveraged our extensive Procurement and Supply-Chain expertise to provide a right-sized solution fitting the customer’s scale. By combining ServiceNow Source-to-Pay with the platform’s extensible capabilities, we delivered a tailored framework offering unparalleled access and control to designated users. For the first time, customer leaders could record, interpret, and distribute critical transactional data in real-time across the enterprise, maintaining platform best practices and simplifying the process of applying enhancements and upgrades.
The Outcome
Implementing ServiceNow Source-to-Pay transformed the customer’s procurement processes into a fully integrated enterprise solution. Key benefits included:
- Enhanced Efficiency and Cost Control: The streamlined procurement processes reduced manual errors, expedited cycles, and optimized resources, leading to significant cost savings.
- Improved Visibility and Compliance: Integrated workflows provided real-time insights into IT expenditures, ensuring regulatory compliance and fostering transparency and accountability.
- Strategic Decision-Making and Innovation: Better alignment with business objectives and enhanced collaboration between IT, finance, and procurement teams drove informed decisions, fostering innovation and a competitive edge.
By breaking down silos and promoting a culture of collaboration, the customer achieved better process control, cost savings, and a more agile, responsive operational framework, ultimately driving financial health and competitive advantage.